:root{--bg:#f6f7f9;--surface:#fff;--text:#1c2430;--muted:#5f6b7a;--border:#e3e7ec;--brand:#1f6feb;--ok:#1a7f37;--ok-bg:#e7f6ec;--warn:#9a6700;--warn-bg:#fff4d6;--bad:#c62828;--bad-bg:#fdecec;--neutral-bg:#eef1f5;--radius:10px}*{box-sizing:border-box}html,body{margin:0}body{background:var(--bg);color:var(--text);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.5}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}h1{margin:0 0 4px;font-size:22px}h2{margin:0 0 12px;font-size:16px}p{margin:0 0 8px}.shell{grid-template-columns:220px minmax(0,1fr);min-height:100vh;display:grid}.shell>*{min-width:0}.sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;gap:4px;padding:20px 14px;display:flex}.brand{padding:0 10px 2px;font-size:16px;font-weight:700}.store{color:var(--muted);padding:0 10px 16px;font-size:13px}.nav a{color:var(--text);border-radius:8px;padding:8px 10px;display:block}.nav a:hover{background:var(--neutral-bg);text-decoration:none}.sidebar-foot{color:var(--muted);margin-top:auto;padding:0 10px;font-size:13px}.main{width:100%;max-width:1100px;padding:28px 32px}.page-head{margin-bottom:20px}.page-head p{color:var(--muted)}@media (max-width:760px){.shell{grid-template-columns:minmax(0,1fr)}.sidebar{border-right:0;border-bottom:1px solid var(--border)}.nav{flex-wrap:wrap;gap:4px;display:flex}.main{padding:20px 16px}}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);margin-bottom:16px;padding:18px}.grid{gap:16px;display:grid}.grid-3{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}.grid-2{grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.stat .value{font-size:28px;font-weight:700}.stat .label{color:var(--muted);font-size:13px}.muted{color:var(--muted)}.small{font-size:13px}.pill{border-radius:999px;padding:2px 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16px;font-weight:600}button.secondary{color:var(--brand);background:#fff}button.danger{color:var(--bad);background:#fff;border-color:#f3b9b9}button:disabled{opacity:.6;cursor:default}.row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.alert{border-radius:8px;padding:10px 12px;font-size:14px}.alert.ok{background:var(--ok-bg);color:var(--ok)}.alert.bad{background:var(--bad-bg);color:var(--bad)}.alert.warn{background:var(--warn-bg);color:var(--warn)}.chat{gap:8px;max-height:560px;padding-right:4px;display:grid;overflow:hidden auto}.bubble{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px;min-width:0;max-width:80%;padding:8px 12px}.bubble.customer{background:var(--neutral-bg);border-top-left-radius:4px;justify-self:start}.bubble.assistant{background:#e5efff;border-top-right-radius:4px;justify-self:end}.bubble .meta{color:var(--muted);margin-top:2px;font-size:11.5px;display:block}dl.facts{grid-template-columns:max-content 1fr;gap:6px 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code{overflow-wrap:anywhere}ul.plain{gap:4px;margin:0 0 8px;padding:0;list-style:none;display:grid}ol.tools{gap:8px;margin:0;padding-left:18px;display:grid}@media (max-width:900px){.test-chat{grid-template-columns:minmax(0,1fr)}}.nav a.attention{justify-content:space-between;align-items:center;gap:8px;font-weight:600;display:flex}.badge{background:var(--bad);color:#fff;text-align:center;border-radius:999px;min-width:22px;padding:1px 7px;font-size:12px}.handoff-card{border-left:4px solid var(--bad)}.quote{font-style:italic}code.copy{-webkit-user-select:all;user-select:all;overflow-wrap:anywhere;background:var(--neutral-bg);border-radius:4px;padding:1px 6px}.bubble .meta.failed{color:var(--bad);font-weight:600}.bubble.admin{background:var(--ok-bg);border-top-right-radius:4px;justify-self:end}.bubble.system{background:var(--neutral-bg);border:1px dashed var(--muted);border-top-right-radius:4px;justify-self:end}.bubble .attachment{margin-bottom:6px;display:block}.bubble .attachment img{border-radius:8px;max-width:100%;max-height:320px;display:block}.bubble audio.attachment{width:100%}.admin-reply{border-top:1px solid var(--border);gap:8px;margin-top:12px;padding-top:12px;display:grid}.admin-reply textarea{font:inherit;border:1px solid var(--border);resize:vertical;border-radius:8px;padding:9px 11px}